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Privacy Policy

Your privacy is important to us; learn how we protect and handle your personal information!

1. Introduction

Welcome to Goodnews Mortgages. We are a mortgage brokerage firm specialising in low credit score mortgages and complex mortgages. This Privacy Policy outlines how we collect, use, and protect your personal information. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

  • Personal Identification Information: This includes your name, address, email address, phone number, and other contact details.
  • Financial Information: This includes details about your income, employment, credit history, and financial status required to process your mortgage application.
  • Usage Data: Information about how you use our website and services, including IP addresses, browser types, and access times. 

3. How We Use Your Information

We use your information to:

  • Process and manage your mortgage applications and enquiries.
  • Provide you with tailored mortgage advice and options.
  • Improve our services and website.
  • Communicate with you about updates, offers, and changes relevant to your mortgage application.
  • Comply with legal and regulatory requirements.

4. How We Protect Your Information

We implement various security measures to protect your personal data:

  • Encryption: We use encryption technology to secure sensitive information transmitted online.
  • Access Controls: Only authorised personnel have access to your personal information.
  • Regular Audits: We conduct regular audits and reviews to ensure the security of our systems and data.

5. Sharing Your Information

  • Lenders and Financial Institutions: To process your mortgage application.
  • Third-Party Service Providers: Who assist us in providing services (e.g., IT support, legal services).
  • Regulatory Authorities: When required by law or to comply with legal obligations.

6. Your Rights

  • You have the following rights regarding your personal data:

    1. Access: Request a copy of your personal information held by us.
    2. Correction: Request correction of inaccurate or incomplete information.
    3. Deletion: Request deletion of your personal information, subject to legal and contractual obligations.
    4. Objection: Object to the processing of your personal information in certain circumstances.

    To exercise these rights, please contact us using the details provided below.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that help us understand your preferences and improve our services. You can control and manage cookies through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Goodnews Mortgages

Email: hello@goodnewsmortgages.co.uk
Phone: +44 247 736 0268

Goodnews Mortgages Ltd is an appointed representative of CityPlus Network Ltd, authorised and regulated by the Financial Conduct Authority (FRN 787508 – https://register.fca.org.uk/).

YOUR PROPERTY MAY BE REPOSESSED IF YOU DO NOT KEEP UP WITH THE MORTGAGE PAYMENTS. MOST BUY-TO-LET MORTGAGES ARE NOT REGULATED.

You may be entitled to refer to the Financial Ombudsman Service if you have a complaint about us. Ways to complaints are explained on their website www.financial-ombudsman.org.uk. Their support team can be contacted on 0800 023 4567. The information contained within this website is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

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